General Course Information

All your AWWOA general course training information is available below:

All AWWOA courses are developed specifically with operator competencies in mind. The certification preparation courses are developed to help operators prepare for writing the provincial exam. Course curriculum, content and questions are intended to reflect what an operator may be tested on during the certification exam.

Classroom Courses

  • Students are responsible for their own accommodation and meals.
  • Pre-registration is required. (walk-in/ on-site registration not available)
  • Students to bring their own calculator to class (as required).

Correspondence and Home Study Courses

  • Students have one year from receipt of materials to complete these courses.
  • Anyone who does not complete the correspondence or home study course within the one year time frame must re-register, re-pay, and redo the course if credit is desired.
  • Registrations accepted all year.
  • Correspondence courses consist of mail-in lessons, reference manuals and course completion exam (proctored by supervisor or someone in a professional capacity/ office), DVD's are included but must be returned to the AWWOA office.
  • Home study courses are to be completed and self-marked. A course completion exam is conducted (proctored by supervisor or someone in a professional capacity/ office). All home study material may be kept.
  • If you are writing your provincial Certification Exam, you MUST successfully complete all home study courses THREE WEEKS prior to the exam date.

On-line Training

  • To register for an online course; you must create a Profile on our website. User information is saved under an email address and user password. If you do not receive a confirmation e-mail notice, you are not registered.
  • Students have one year from registration date to complete an on-line training course.
  • Registrations accepted all year.
  • Course consists of modules for study, which are completed on-line and all workbooks are auto-marked.
  • On-line assistance via instructor's e-mail and phone.
  • Course completion exam is proctored and automatically marked on-line, student's supervisor (proctor) is required to register and the account will then be assigned with proctor rights to unlock course completion exams.
  • If you are writing your provincial Certification Exam, you MUST successfully complete all online courses THREE WEEKS prior to the exam date.


  • All AWWOA courses are government approved for CEUs.
  • The pass mark on all AWWOA course completion exams is 70%. One re-write of the course completion exam is allowed. Anyone achieving less that 70% on the re-write exam must re-register, re-pay and re-take the course.

Classroom Training Subsidy for Small Community Operators

AWWOA members receive $100 off any in-class course registration (excludes pre-seminar workshops). AWWOA offers an additional 25% registration fee reduction for members who are operators from communities serving under 5,000 people. This subsidy is to encourage attendance by offsetting travel costs. When registering for a course online, you will be prompted to check the small community box inorder to receive the discount. The member discounts are included in our full course listings.


To verify if your community qualifies for the subsidy, click on the community populations as listed by Alberta Municipal Affairs.

Course Hotel Listing

Four hotels are being used this season for classroom training. To receive the DISCOUNT RATE, make sure to mention you are attending an AWWOA training course.

Edmonton Calgary Red Deer Lethbridge
Chateau Louis Blackfoot Hotel Black Knight Inn Holiday Inn
11727 Kingsway Ave. 5940 Blackfoot Trail SE 2929 - 50th Ave. 2375 Mayor Magrath Drive S
Reservations: 800-661-9843 Reservations: 800-661-1151 Reservations: 800-661-8793 Reservations: 877-233-1233

Course Certificates

AWWOA course completion certificates will be re-issued at a cost of $20.00 each. Please fill out the order form

Refund Policy

We understand situations may arise where you are unable to attend a classroom training session, seminar or workshop, which you have booked. Each case will be reviewed individually and must be pre-authorized by the AWWOA Customer Service Representative before any refund will be issued. The following conditions apply:

Classroom Courses

  • A service charge of $75 CND will be charged for a cancellation notice received more than 30 days from the course date.
  • There is no refund for cancellation within 30 days of the course date
  • Substitution of registrants may be accepted, if they meet course requirements.
  • Course Completion Certificates or CEU's will not be issued if there is an outstanding balance.

Correspondence, Home Study & Online Courses

  • Return any training materials to the AWWOA office (complete and in good condition). This includes manuals, workbooks, and DVD’s.
  • In the case of home study training material; once we have received and inspected the returned package, you will receive credit for the product and taxes (where applicable) to the credit card used for the purchase. The returned package must be unmarked.
  • In the case of the Pumps, Theory, Operation & Maintenance home study course, the manual and 5 DVD’s must be returned in its original condition, otherwise a $500 CND fee will be levied.
  • You are responsible for freight costs to return materials. Unfortunately, materials sent C.O.D. to our office must be refused.
  • On-line and Home Study courses must be completed within the allotted time limit posted under the course description. If time is allowed to expire the client must re-register, pay full price, and complete the course in its entirety within the allotted time in order to receive CEU’s and a course completion certificate.
  • Course Completion Certificates or CEU's will not be issued if there is an outstanding balance.